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Your Reliable Butlr (YRB Cleaning) Privacy Policy

Effective Date: February 18, 2026

Your Reliable Butlr (“YRB Cleaning”, “we”, “our”, “us”) is committed to protecting the privacy and confidentiality of the personal information of our clients and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or request our residential cleaning services.

This policy is intended to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Personal Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Request a quote

  • Submit a contact form

  • Email or message us

  • Book cleaning services

  • Communicate with us through social media

The information collected may include:

  • Name

  • Phone number

  • Email address

  • Service address

  • Cleaning instructions

  • Scheduling preferences

We collect only the information necessary to provide and manage our residential cleaning services.

2. Automatically Collected Website Information

When you visit our website, certain information is automatically collected through Wix hosting and analytics systems. This may include:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Date and time of visit

  • Approximate geographic location

This data helps improve website performance, security, and user experience. By itself, it does not personally identify you.

3. Cookies

Our website uses cookies and similar technologies provided by the Wix platform. Cookies are small files stored on your device that help the website function properly and remember preferences.

We use cookies to:

  • Operate the website

  • Analyze website traffic

  • Improve service performance

  • Maintain website security

You may disable cookies through your browser settings. However, certain parts of the website may not function properly if cookies are disabled.

4. How We Use Your Information

Your personal information may be used to:

  • Provide cleaning estimates and schedule services

  • Communicate about appointments

  • Respond to inquiries

  • Improve our services

  • Maintain internal business records

  • Ensure service quality and safety

We do not sell or rent your personal information to any third party.

5. Employee Confidentiality

To perform cleaning services, limited personal information (such as service address and service instructions) may be shared with authorized YRB Cleaning staff assigned to your home.

All staff members are required to maintain strict confidentiality. Information may only be used for the purpose of delivering cleaning services. Unauthorized use or disclosure is strictly prohibited.

6. Third-Party Service Providers

We may use trusted third-party providers to operate our business, including:

  • Wix (website hosting)

  • Email providers (e.g., Gmail or Outlook)

  • Mapping services (Google Maps)

  • Social media platforms

These providers may store or process data on secure servers located outside British Columbia or Canada. We take reasonable steps to ensure appropriate safeguards are in place.

7. Data Security

We take reasonable administrative and technical measures to protect your information from loss, theft, unauthorized access, disclosure, or misuse.

However, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Meet legal and accounting obligations

  • Resolve disputes

You may request deletion of your information at any time (see Section 10).

9. Your Privacy Rights

Under Canadian privacy law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information (where legally permitted)

10. Privacy Contact Information

If you have questions about this policy or wish to access, correct, or delete your personal information, please contact:

YRB Cleaning – Your Reliable Butlr
Kamloops, British Columbia, Canada
Email: 
Phone: 

We will respond within a reasonable timeframe in accordance with applicable privacy laws.

yrbcanada@gmail.com

+1 (236)-883-2486

11. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date.

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